Answers to your questions
About booking, paying, cancelling, cleaning and renting out your cabin. Type a word in the search box, or choose a topic.
Or choose a topic below.
Booking
How do I book a cabin?
Search by area, dates and number of guests. Open a cabin, choose your dates and send a request. You sign in with a code that we send to your email. The host has 24 hours to reply, and you pay only once the host has confirmed.
What happens after I have sent a request?
The host has 24 hours to reply. If the host says yes, the booking appears in your account, and we email you when it is time to pay.
If the host says no, or does not reply in time, the request expires. Nothing has been charged.
Why can't I see the exact address?
Before booking, the map shows an approximate location, a few hundred metres from the cabin. This protects empty cabins against break-ins. The exact address, directions and key details are shown in your booking once it is paid.
Do I need an account?
Not to search and save cabins. When you book, you sign in with a one-time code sent to your email, and your account is created automatically.
Can I bring a dog?
Every listing says whether pets are allowed. In the search, you can choose to see only cabins where pets are welcome.
Payment
When do I pay?
Only once the host has confirmed the booking. Nothing is charged when you send a request, and we email you when it is time to pay.
Are there any fees for guests?
No. The price you see is the full price, including VAT. You pay no fee to Stugtid.
Can I pay the host directly, in cash or with Swish?
No. Always pay through Stugtid, never to the host directly or outside the site. If someone asks you to do that, tell us.
Cancellations and changes
How do I cancel?
Open the booking in your account and tap Cancel. You see straight away how much you will get back, before you confirm.
How much will I get back?
It depends on the host's cancellation policy, which is shown in the listing and in the booking form.
Flexible: full refund up to 14 days before arrival, half up to 7 days before.
Moderate: full refund up to 30 days before arrival, half up to 14 days before.
Strict: full refund up to 60 days before arrival, half up to 30 days before.
What happens if the host cancels?
You get back everything you have paid. If you have not paid yet, nothing is charged.
Can I change my dates?
Write to the host in your booking. The change applies once the host has approved it and any difference in price has been paid.
During your stay
When do I get the address and the keys?
The address and directions are shown in your booking once it is paid. A key code is shown 48 hours before arrival.
The cabin doesn't match the listing. What do I do?
Write to the host in your booking as soon as you notice, and take photos if you can. If you can't agree, tell us.
Why can't I see the host's phone number?
All contact goes through Stugtid, as protection against attempts to get you to pay outside the site. Phone numbers and addresses in messages are replaced automatically. Once calling is available in the service, you can call each other through our number from 48 hours before arrival.
Cleaning
Who cleans when I leave?
It says in the listing. Often you clean yourself following the host's instructions, and in many cabins you can choose final cleaning as an extra. You see the price before you book.
How do I order final cleaning?
Tick final cleaning in the booking form, if the cabin offers it. You see the price before you book.
Account and details
How do I sign in?
Enter your email and we send you a code. The code is valid for ten minutes. You don't need a password. If the sign-in page shows the Sign in with BankID button, you can also sign in with BankID.
How do I delete my account?
Write to hej@stugtid.se. We delete the account, except what we must keep by law, such as receipts for seven years.
Renting out
What does it cost to rent out?
It is free to list a cabin. You pay 8% of the rent on each booking, including VAT. A week at SEK 8,000 then costs SEK 640.
Guests pay no fee, and there is no monthly fee.
When do I get paid?
The guest pays only once you have confirmed the booking and payment through Stugtid has opened, always on Stugtid. How and when the rent is paid out will be explained here when payments open.
What do I need to get paid?
A bank account in your name and an ID check with the payment partner, when payment through Stugtid opens. Before your first booking, you also need to provide the information that the Swedish Tax Agency requires of us, such as your Swedish personal identity number and the cabin's property designation.
Can someone help me list my cabin?
Yes. Get in touch and our team can create the listing for you and send you an invitation. You sign in, check everything and publish.
Can I sync my calendar with other sites?
Yes. Add the calendar link (iCal) from the other sites, and give them our link in return. Dates booked elsewhere are then blocked.
Do you report to the Swedish Tax Agency?
Yes. The law requires Stugtid to submit an annual statement of the rent you have received through the service. How you should declare the rent yourself is explained by the Swedish Tax Agency.
I have many cabins. Is there something for me?
Yes: import from a file, API, calendar sync and multiple users, for the same 8% of the rent. We help with the first import.
Trust and safety
How do I know the reviews are genuine?
Only someone who has stayed in the cabin through a booking here can write a review: the booking must have been confirmed by the host, not cancelled, and the check-out date must have passed. The guest and the host write without seeing each other's reviews, and both are published at the same time.
We ask every guest who has said yes to it, never just a few. Nobody is paid or given a discount for a review. We don't remove reviews because they are negative, and we never change the text. Reviews from stays that were not paid here are labelled Confirmed by the host, and a person on our team may check them before they are published.
How do I report a listing or a message?
Use the Report button, or write to hej@stugtid.se with the address of the listing and what it is about.
Is Stugtid a travel agency?
No. Stugtid lists cabins in the host's name. You rent from the host, and our role is described in the terms.
The cancellation rules in plain words
The host chooses one of the rules, and it is shown in the listing and at checkout before you book. If the host cancels, or the cabin is double-booked, you always get back everything you have paid.
Flexible
Full refund up to 14 days before arrival, half up to 7 days before, then nothing.
Moderate
Full refund up to 30 days before arrival, half up to 14 days before, then nothing.
Strict
Full refund up to 60 days before arrival, half up to 30 days before, then nothing.
Write to us
If you have a booking, write in the booking so that your message reaches the right person. Otherwise, you can reach us through the contact page.